User Guides

  • Engage+ Refreshed Interface - FAQ
    Say hello to Messaging’s new look! Messaging has been beautifully modernized with new styling, making it brighter and easier to read and use. The new Top Navigation will have you moving fast as you...
  • Using the Marigold AI Content Assistant with Best Practices for AI-Assisted Copywriting
    This user guide will tell you how to have the Marigold AI Content Assistant added to your Engage+, how to use the Marigold AI Content Assistant, the best practices for better, more efficient copywr...
  • Loyalty Segment Export User Guide in Engage+
    Prerequisites You must ensure that the Loyalty Segment Export Setup and the Engage+ Setup Guide for Loyalty Segment Export has been completed and tested first. Use Case #1: Use Loyalty Segment Exp...
  • LiveContent in Engage+
    Introduction LiveContent activates data into personalized content and makes emails more interactive, personalized, and timely.  With LiveContent integrated into Engage+, the real-time personalizati...
  • User Guide for BOT Mitigation in Engage+
    Understanding Bot Clicks, their Impact, and How to Gain Value from the Automatic Bot Mitigation in Engage+ Link clicks at the individual or campaign level are one metric for engagement. Typically, ...
  • Increase Open Rates and Engagement by Using and Testing Preheaders
    This guide describes the best practices for using preheaders, and shows how to use and test preheaders along with your subject line to increase engagement. What is the Email Preview? The email prev...
  • Apple MPP User Guide
    This guide describes the impacts of Apple Mail Privacy Protection (MPP) on marketers and explains the solutions provided by Cheetah Digital.  How To Use the Cheetah Messaging Solution for Apple MPP...
  • Email Deliverability: Brand Indicators for Message Identification (BIMI)
    Brand Indicators for Message Identification (BIMI) is a standard email specification in which Marketers can display their trademarked logos next to emails in supported MailBox Providers (MBP) such ...
  • GDPR / CCPA - Customer Profile Deletion
    Background In order to be compliant with the CCPA/GDPR, customers are sometimes required to delete consumers’ records from their Messaging environment. Self-service clients can perform this task as...
  • Engage+ Online Help
    For screen based contextual help click here.   Quick Links Configure a Campaign Create a Filter to target your Campaign Create Dynamic Content View Campaign Operational Reports