Announcements

Learn more and get updates on our Cheetah Engagement Suite (CES) product offerings

  • Come join us with Signals 2020!
    Cheetah Digital welcomes you to Signals 2020 conference! Signals 2020 kicks off with two industry keynotes — one featuring renowned author Seth Godin and continues with 9 weeks of bi-weekly content (finishing November 12th) with industry leaders, panel discussions, interviews, product launches, demos, and much more. A few key reasons to join Signals 2020: Sessions from industry leaders, panel discussions, fireside interviews, product launches, and demos, and much more Gain knowledge from ex...
  • Cheetah Customer Engagement Suite (CES) Release Annoucements
    Our latest Cheetah Customer Engagement Suite Announcements. CES Help Center Announcement July 2020 CES May 2020 Release CES January 2020 Release      
  • CES Release Email Archives
    July 2020 CES Help Center Email May 2020 Release Email January 2020 Release Email

Journey Designer

Journey Designer allows marketers to create and manage "journeys" to streamline multi-stage marketing processes, making real-time decisions and orchestrating actions across the entire Customer Engagement Suite.

  • Introducing Journey Designer
    Find out more about our new Journey Designer product. What if interactions with consumers didn't feel like one-off transactions? What if, with every email, every offer, every message, and every action, you could strengthen the relationship and build a strong foundation for long-term customer loyalty? Our vision is to help brands turn every interaction into a meaningful moment that is personalized based on your consumer's preferences, needs, likes, and dislikes. Helping you optimize and improv...
  • Journey Designer Release Notes
    The latest Journey Designer releases and features. Journey Designer arrives in the App Switcher (August 14, 2020) We're excited to announce the release of our new Journey Designer workspace that helps non-technical marketers browse, build, publish, and manage advanced journeys powered by the Customer Engagement Suite. Journey Designer harnesses the power of Cheetah Messaging, Cheetah Experiences, Cheetah Loyalty, and the Cheetah Engagement Data Platform to enable marketers to drive mor...
  • Product Documentation
    Step-by-step guidance on how to use Journey Designer. Console User Guide: This guide explains how to use the Journey Designer user interface to explore available journeys as well as create and manage your own.  Standard Journey Overview: This guide provides a quick overview of the "out-of-the-box" journeys available within Journey Designer.  
  • Journey Companion Guides
    We've produced a series of Companion Guides to help you explore the journeys that are available out-of-the-box. Each guide outlines how the journey can help you, how you can tweak and customize it and the prerequisites to publishing a successful journey to your audience. Abandoned Cart Entice a consumer to complete their purchase by sending them a special Offer and a series of reminders that they have items in their shopping cart. Find out more in the Abandoned Cart Companion Guide.  Annive...

Real-Time Personalization

Real-Time Personalization collects information about a consumer's web browsing behavior, such as products, interests, and preferences, and uses that data in real time to present customized offers, messages, and content to the consumer.

  • Product Documentation
    Step-by-step guidance on how to use Real-Time Personalization (RTP).  Real-Time Personalization Integration Guide: Overview of the RTP feature, and instructions on how to integrate the Cheetah Tag in your website.   

Solution Collateral

Learn more about Cheetah Customer Engagement Suite(CES)

  • Blogs
    Browse blogs and learn more about our CES offerings and related use cases: 3 Building Blocks for Storytelling in a Digital World Game-Changing Marketing Technologies for Effective Personalization Now Live: The Customer Engagement Suite Help Center Designing the Modern Customer Journey Building a Marketing Data Team for Success. Go Far with Aligned Skills, Focus, and Structure All of Your Data in One Place: The EDP Customer Connections Through Data-Driven Email Gartner’s Magic Quadrant MMH 20...
  • Customer Engagement Suite (CES) Solution Overview
    The Cheetah Digital Customer Engagement Suite enables marketers to drive revenue, build lasting customer relationships, and deliver a unique value exchange across the entire customer lifecycle.  

Videos

Watch and learn more about CES product offerings in this section

  • PULSE Product Podcasts
    Get the latest updates with PULSE Product Podcasts: David Raab, Founder of the CDP Institute The Cheetah Digital Customer Engagement Suite Help Center Wes Barkwill Dives into Loyalty Personalization with Cheetah Journeys and Kitewheel Forrester Wave and Customer Engagement Suite Update Meet the Cheetah EDP with Manoj Das Product Marketing Superheroes: Bruce Swann Ever-changing and complex landscape of the CDP market
  • Product Videos
    Watch and learn more about our products: The Cheetah Digital Customer Engagement Suite Cheetah Messaging Enhanced Workflow Demo