Announcements

Learn more and get updates on our Cheetah Engagement Suite (CES) product offerings

  • Incident Update and Remediation Plan
    Updated: 06/28/2022Original Publish Date: 02/18/2022 The information contained in this document is provided by Cheetah Digital for general information purposes only and is based on information as of the date of distribution and is subject to change.   Incident Update: Root Cause Analysis and Remediation Plan This article is intended to define the issue (what happened, scope and timing), why the issue happened and how Cheetah Digital has worked to remove the risk of the repetition of this issu...
  • Cheetah Digital Customer Engagement Suite Survey
    We want to serve our customers better with new product innovations and ideas that exceed their expectations. Help us revolutionize the customer experience further by taking a brief survey. Cheetah Digital Customer Engagement Suite Survey
  • Introducing Cheetah Learning!
    We are excited to introduce you to our latest Cheetah Learning section on CES Help Center. The Cheetah Learning portal helps you to learn more about our solutions and the capabilities across the Cheetah Customer Engagement platform. Our new portal is a one-stop solution to get more understanding and be hands-on about Cheetah Digital's innovations and capabilities. Let's get started with Cheetah Learning on CES Help Center.    
  • Cheetah Customer Engagement Suite (CES) Release Annoucements
    Our latest Cheetah Customer Engagement Suite Announcements. Cheetah Digital Product Updates: January 2022 Cheetah Digital Product Updates: December 2021 Cheetah Digital Product Updates: October 2021 Cheetah Digital Product Updates: September 2021 Cheetah Digital Product Updates: August 2021 Cheetah Digital Product Updates: July 2021 Cheetah Digital Product Updates: June 2021 Cheetah Digital Product Updates: May 2021 Cheetah Digital Product Updates: April 2021 Cheetah Digital Product Updates:...

Solution Collateral

Learn more about Cheetah Customer Engagement Suite(CES)

  • Blogs
    Learn more about Cheetah Digital and its innovations for brands and marketers. Messaging at Scale: Accelerating Email and SMS Programs Data Enrichment: Know All That Is Knowable About Your Customers Cheetah Digital named a "Strong Performer" in The Forrester Wave™: Email Marketing Service Providers, Q1 2022 Value Exchange: The Foundation of Relationship Marketing Incident Update and Remediation Plan Signals21 Week 1 Recap: Identifying Marketer's Biggest Challenges And Tackling Them Head On I...
  • Cheetah Customer Engagement Suite (CES) Integrations Data Sheet
    The Cheetah Customer Engagement Suite (CES) platform integrations and data connectors provide a single, accessible view of customers that helps marketers understand customer behavior and anticipate how to optimize engagement.   To learn more about CES Integration browse the Data Sheet.
  • Customer Engagement Suite (CES) Solution Overview
    The Cheetah Digital Customer Engagement Suite enables marketers to drive revenue, build lasting customer relationships, and deliver a unique value exchange across the entire customer lifecycle.  

Videos

Watch and learn more about CES product offerings in this section

  • Customer Webinars
    Watch Cheetah Customer Engagement Suite customer webinars on-demand here and learn more about Cheetah Digital Innovations. (Note: Please contact allie.hardee@cheetahdigital.com for the passcode to view) Cheetah Customer Innovation Webinar - June 2022 Cheetah Customer Innovation Webinar - March 2022 Customer Engagement Suite - June 2021 Launch Webinar  Customer Engagement Suite - March 2021 Launch Webinar 
  • Introducing Customer Engagement Suite Home page
    We are delighted to introduce you to our Customer Engagement Suite Home page that acts as a landing page for all marketing activities and designed to make marketing tasks across the suite a seamless experience.  Watch the Customer Engagement Suite Home video to learn more:  
  • PULSE Product Podcasts
    Get the latest updates and learn more with PULSE Product Podcasts: Real-Time Engagement and Relationship Marketing Mobile as the Key to Relationship Marketing Special Edition: Signals21 Innovation Week Recap Self-Service Journeys The CDP Market Update: Part 2 Introducing PULSE: The CDP Market Product Vision and Personalization Go-to-Market with Bill Ingram David Raab, Founder of the CDP Institute The Cheetah Digital Customer Engagement Suite Help Center Wes Barkwill Dives into Loyalty Person...
  • Signals20 Practitioner Session Videos
    Gain knowledge from experts with the practitioner sessions below on four key topics — Acquisition & Enrichment, Data-driven Engagement, Omnichannel Loyalty, and Personalization: Getting More Data-Driven Without More Data Activating Customer Data. Now Easier than Ever! Managing Mobile Moments in an Omnichannel World Engage. Tap. Repeat. Innovative Tactics for Customers Through Interactive Messaging Loyalty 101: New Member Experience Quick Wins for Peak Season: A Look at Evergreen & Post-COVID...
  • Product Videos
    Watch and learn more about our products: The Cheetah Engagement Home Video The Cheetah Digital Customer Engagement Suite Cheetah Messaging Enhanced Workflow Demo

Marketing Composer

Marketing Composer provides high-level governance of your Campaigns and touchpoints. The product allows marketers to deliver the right message, at the right time, through an easy-to-use interface, powered by Machine Learning.

  • User Documentation
    This article provides links to Marketing Composer user documentation.  Marketing Composer provides high-level governance of your Campaigns and touchpoints. The product empowers marketers to create "compositions" of any combination of touchpoints from any CES app in order to organize, prioritize, and analyze them as a whole, rather than as independent elements. Marketing Composer allows marketers to deliver the right message, at the right time, through an easy-to-use interface, powered by Mach...