Announcements
Learn more and get updates on our Cheetah Engagement Suite (CES) product offerings
-
Introducing the new Cheetah Digital Learning!
We are excited to introduce you to our latest Cheetah Digital Learning section on Cheetah Digital Help Center Visit Cheetah Digital Learning to view our new catalogue of enablement videos. Watch as much or as little as you want with our flexible learning model. Videos are presented individually to be watched as bite-sized tutorials, and they have also been added to curated playlists to be taken as part of a more comprehensive course. How does Grow with Marigold (our new Learning Management Sy...
-
Cheetah Digital Release Announcements
Our latest Cheetah Customer Engagement Suite Announcements. Cheetah Digital Product Updates: February 2023 Cheetah Digital Product Updates: November 2022 Cheetah Digital Product Updates: October 2022 Cheetah Digital Product Updates: September 2022 Cheetah Digital Product Updates: August 2022 Cheetah Digital Product Updates: July 2022 Cheetah Digital Product Updates: June 2022 Cheetah Digital Product Updates: May 2022 Cheetah Digital Product Updates: March/April 2022
-
Incident Update and Remediation Plan
Updated: 10/19/2022Original Publish Date: 02/18/2022 The information contained in this document is provided by Cheetah Digital for general information purposes only and is based on information as of the date of distribution and is subject to change. Incident Update: Root Cause Analysis and Remediation Plan This article is intended to define the issue (what happened, scope and timing), why the issue happened and how Cheetah Digital has worked to remove the risk of the repetition of this issu...
Solution Collateral
Learn more about Cheetah Customer Engagement Suite(CES)
-
Blogs
Go to https://www.cheetahdigital.com/blog/ to see what we're writing about.
-
Cheetah Customer Engagement Suite (CES) Integrations Data Sheet
The Cheetah Customer Engagement Suite (CES) platform integrations and data connectors provide a single, accessible view of customers that helps marketers understand customer behavior and anticipate how to optimize engagement. To learn more about CES Integration browse the Data Sheet.
-
Customer Engagement Suite (CES) Solution Overview
The Cheetah Digital Customer Engagement Suite enables marketers to drive revenue, build lasting customer relationships, and deliver a unique value exchange across the entire customer lifecycle.
Cheetah ID
Cheetah ID unifies the login experience and handles authentication across all Cheetah Digital products. We will start rolling out Cheetah ID to customers in September 2022.
-
Migration to Cheetah ID - Self-guided Upgrade Guide
Once your organization account is migrated to Cheetah ID by a Cheetah admin, you could follow the simple steps below to activate your Cheetah ID account. Log in to Messaging as normal with your existing credentials. You will be presented with a message that your account has been upgraded and an upgrade email has been sent to you. Check your inbox for the Welcome Email. Click Set Up in the Welcome Email, to open the Welcome window. Enter y...
-
Cheetah ID Upgrade FAQ
What is Cheetah ID? Cheetah ID is our new cloud-based identity management system. Designed as a companion application, Cheetah ID provides a common login to all of your Cheetah products and services. How will Cheetah ID benefit me? Cheetah ID has modern security features such as enhanced password strength checking, adaptive MFA, and SAML integration. Cheetah ID simplifies the provisioning of users to Cheetah products and acts as a foundational component for the next generation of Cheetah pr...
-
Cheetah ID Release Notes
Detailed information about the latest release of Cheetah ID. January 2023 (23.1.0) Release Features will be deployed to all Cheetah ID customers on 5 January 2023. Features User Profile Image This new feature will enable Cheetah ID users to upload a profile image. For detailed instructions, please refer Cheetah ID User Guide > Manage Cheetah ID User Profile. November 2022 (22.11.2) Release Features Ability to Activate a Suspended Account through Password Reset Request We added a feature tha...
-
Cheetah ID Overview
Cheetah ID (CID) provides common authentication across Cheetah Digital products. It allows Cheetah application users to login to Cheetah as a platform, manage user profile and easily switch between applications (via App Switcher) and business units (via Change menu option). To achieve this, Cheetah ID: handles all authentication to the CES and its products and workspaces holds the master list of users and their credentials holds the master list of organizations holds the master list of busi...
-
Cheetah ID User Guide
Cheetah ID Signup You will receive a Welcome Email from Cheetah ID. The activation link will expire in 24 hours, ensure to activate your account before the link expires. If the activation link expires before you could activate your account, please contact a support admin so that they could resend you the Welcome Email. Please follow the steps below to activate your Cheetah ID account. Click Set Up in the welcome email, to open the Welcome window. Click Next. Enter your name and a new p...
-
Cheetah ID Administration Guide
Overview There are two types of client admin roles in Cheetah ID (CID): Organization Admin: Admin of an organization who can manage access to all the business units (BU) Business Unit Admin (BU Admin): Admin of one or more business units The users with these admin permissions are provided access to the Client Administration (CES) workspace . Switching to CES Administration Workspace Users with admin permissions can access the CES Administration workspace directly or by clicking on the CES ...
Marketing Composer
Marketing Composer provides high-level governance of your Campaigns and touchpoints. The product allows marketers to deliver the right message, at the right time, through an easy-to-use interface, powered by Machine Learning.
-
User Documentation
This article provides links to Marketing Composer user documentation. Marketing Composer provides high-level governance of your Campaigns and touchpoints. The product empowers marketers to create "compositions" of any combination of touchpoints from any CES app in order to organize, prioritize, and analyze them as a whole, rather than as independent elements. Marketing Composer allows marketers to deliver the right message, at the right time, through an easy-to-use interface, powered by Mach...
Videos
Watch and learn more about CES product offerings in this section
-
Introducing Customer Engagement Suite Home page
We are delighted to introduce you to our Customer Engagement Suite Home page that acts as a landing page for all marketing activities and designed to make marketing tasks across the suite a seamless experience. Watch the Customer Engagement Suite Home video to learn more:
-
Product Videos
Watch and learn more about our products: The Cheetah Engagement Home Video The Cheetah Digital Customer Engagement Suite Cheetah Messaging Enhanced Workflow Demo