An overview of Cheetah Loyalty and recent releases.
Cheetah Loyalty Release Notes
We'll be adding release notes for Cheetah Loyalty shortly.
Cheetah Loyalty Solution Overview
Cheetah Loyalty delivers an end-to-end loyalty marketing solution, going beyond points and rewards programs. As a part of the Customer Engagement Suite and powered by the Cheetah Engagement Data Platform, this best-in class solution- for enterprise mobile, web, email, and social capabilities, enables engagement that can transform your customers’ experiences and increase their visit frequency, spend and loyalty. Learn more about Cheetah Loyalty here.
Access the online help documentation for Cheetah Loyalty.
Cheetah Loyalty Online Help
The Cheetah Loyalty Online Help provides detailed step-by-step instructions for the platform. To view the Online Help, click here. Quick Links Manage your Members Create Segments to target your audience Create Rewards for your Members Define Triggered Actions Extend Offers to your Members
Quick Start Guides are available for a wide range of features and topics.
Guides relating to the member's screen as well as segmentation. Members: The Members screen provides a single, comprehensive view of every customer in your database – both known Members and unknown visitors. Segments: Segments are groups of Members that share common characteristics, such as demographics or patterns in interaction history.
Guides related to setting up challenges, rewards and offers. Challenges: Challenges let you engage your Members by encouraging them to perform activities on behalf of your brand, often to earn reward points. Rewards: Rewards are prizes that Members can redeem by spending their loyalty points. Offers: Offers let clients present promotions to their Members, such as loyalty points, discounts, or merchandise.
Guides related to setting up Tier Rules, Earn Rules and Triggered Actions. Tier Rules - Basic: Tiers are used to divide your Members into a hierarchy. Basic Tier Rules are structured via a table, and generally don't change very often. Tier Rules - Advanced: Tiers are used to divide your Members into a hierarchy. Advanced Tier Rules are typically used for temporary conditions or special promotions. Earn Rules: Earn Rules specify how Members earn metrics (such as points) for different Activity...
This section contains documentation about Cheetah Loyalty, focusing on the overall features and capabilities of the platform.
You can access help directly within the platform. In addition, user guides are available for the following topics: Loyalty / Messaging Integration Guide -- Event-triggered Campaigns: How to use a Loyalty action to deploy an Event-triggered Campaign in Messaging. Loyalty / Messaging Integration Guide -- Regular One-off Campaigns: How to export Members from Loyalty to use as the audience for a Regular One-off Campaign in Messaging. Member Attributes Guide: How to view, create, and manage Mem...
Cheetah Loyalty supports a suite of API endpoints that can be used to manage your Loyalty Members and to submit Member activities to your Loyalty program.
The Member API can be used to manage data and actions inside the EDP and Cheetah Loyalty. To view the developer API documentation for the Member endpoint: click here.
The Program API can be used to integrate third-party systems with the EDP and Cheetah Loyalty. To view the developer API documentation for the Program endpoint: click here. Note: A username / password is required to access the Program API documentation. Please contact your Services Representative if you need assistance.
Software Development Kits
An overview of Cheetah Loyalty's security provisions and standards. Cheetah Loyalty Security Overview Cheetah Loyalty EU GDPR White Paper (June 2019)
Configuration and Developer Guides
Configuration and developer guides for campaigns, messages, email templates, point of sale integrations and more. Cheetah Loyalty Campaigns - Configuration Guide Cheetah Loyalty Messages - Configuration Guide Cheetah Loyalty Email Templates - Developer Guide Cheetah Loyalty POS API - Developer Guide Cheetah Loyalty HTML Games - Developer Guide Cheetah Loyalty Phoenix Query - Developer Guide