Product Overview

An overview of Cheetah Loyalty and recent releases.

  • Cheetah Loyalty Release Notes
    Detailed information about the latest releases of Cheetah Loyalty.  Version 13.0 Release Notes Version 12.0 Release Notes Version 11.0 Release Notes Version 10.0 Release Notes Version 9.0 Release Notes Version 8.0 Release Notes  
  • Cheetah Loyalty Solution Overview
    Cheetah Loyalty delivers an end-to-end loyalty marketing solution, going beyond points and rewards programs. As a part of the Customer Engagement Suite and powered by the Cheetah Engagement Data Platform, this best-in class solution- for enterprise mobile, web, email, and social capabilities, enables engagement that can transform your customers’ experiences and increase their visit frequency, spend and loyalty. See the attached Loyalty Solution Overview document to learn more about Cheetah Lo...

Technical Documentation

Cheetah Loyalty supports a suite of API endpoints that can be used to manage your Loyalty Members and to submit Member activities to your Loyalty program.

  • Member API
    The Member API can be used to manage data and actions inside the EDP and Cheetah Loyalty. To view the developer API documentation for the Member endpoint: click here.     
  • Program API
    The Program API can be used to integrate third-party systems with the EDP and Cheetah Loyalty. To view the developer API documentation for the Program endpoint: click here.  Note: A username / password is required to access the Program API documentation. Please contact your Services Representative if you need assistance.     
  • Software Development Kits
    Cheetah Loyalty provides tools to help developers build applications rapidly. We provide platform-specific SDKs that will seamlessly connect to our web services. Introductory Discussions: Basic use cases for building loyalty apps.  Javascript SDK Resources: Guide developers in enhancing their brand website to display loyalty content such as challenges, offers, rewards and member profiles from Cheetah Loyalty. Android SDK Resources: A collection of libraries to aid developers in creating Andro...
  • Security Documentation
    An overview of Cheetah Loyalty's security provisions and standards. Cheetah Loyalty Security Overview Cheetah Loyalty EU GDPR White Paper (June 2019)  
  • Configuration and Developer Guides
    Configuration and developer guides for campaigns, messages, email templates, point of sale integrations and more. Cheetah Loyalty Campaigns - Configuration Guide Cheetah Loyalty Messages - Configuration Guide Cheetah Loyalty Email Templates - Developer Guide Cheetah Loyalty POS API - Developer Guide Cheetah Loyalty HTML Games - Developer Guide Cheetah Loyalty Phoenix Query - Developer Guide  

Members

The Members area of the Loyalty platform allows you to manage your Members, and to define Segments of your database.

  • Members User Documentation
    From the Members area, you can view and manage the members of your Loyalty program, as well as build Segments to select the members that are included in an Audience.   Quick Start Guides Quick Start Guides are designed to get you up to speed quickly on a specific feature or topic in the platform.  Members: The Members screen provides a single, comprehensive view of every customer in your database – both known Members and unknown visitors. Segments: Segments are groups of Members that share c...

Campaigns

The Campaigns area of the Loyalty platform allows you to manage Campaigns used to target Offers to your Members.

  • Campaign User Documentation
    From the Campaigns area, you can view and manage your Offers, then use Campaigns to target those Offers to your Members.   Quick Start Guides Quick Start Guides are designed to get you up to speed quickly on a specific feature or topic in the platform.  Offers: Offers let clients present promotions to their Members, such as loyalty points, discounts, or merchandise. Campaigns: Campaigns are used to group together Offers into a ranked sequence, and to then target those Offers to Members.  Us...

Challenges

Challenges let you engage your Loyalty Members by challenging them to perform some action or activity on behalf of your brand.

  • Challenge User Documentation
    From the Challenges area, you can view and manage your Challenges.   Quick Start Guides Quick Start Guides are designed to get you up to speed quickly on a specific feature or topic in the platform.  Challenges: Challenges let you engage your Members by encouraging them to perform activities on behalf of your brand, often to earn prizes or points. User Guides and Online Help For more detailed step-by-step instructions, please see the Loyalty Online Help topics related to Challenges: Challe...

Rewards

Rewards are used in the platform as a way of encouraging your Members to participate in Challenges, Offers, and other aspects of your customer loyalty program.

  • Rewards User Documentation
    From the Rewards area, you can view and manage your loyalty program Rewards.   Quick Start Guides Quick Start Guides are designed to get you up to speed quickly on a specific feature or topic in the platform.  Rewards: Rewards are prizes that Members can redeem by spending their loyalty points. Badges: Badges are a type of Reward, allowing you to recognize and incentivize your Members. Members can view and share their Badges with friends and other Members.  User Guides and Online Help For m...

Rules

The Rules section is used to configure a loyalty program's earn, redeem, tier, and expiration requirements.

  • Rules User Documentation
    From the Rules area, you can configure different types of rules in your loyalty program, such as Tier Schemes, Earn Rules and Triggered Actions. Quick Start Guides Quick Start Guides are designed to get you up to speed quickly on a specific feature or topic in the platform.  Earn Rules: Earn Rules specify how Members earn metrics (such as points) for different Activity types. Triggered Actions: Triggered Actions are used to monitor changes to a Member profile, and to then execute a specific ...

Cheetah Loyalty Online Help

Access the online help documentation for Cheetah Loyalty.

  • Cheetah Loyalty Online Help
    The Cheetah Loyalty Online Help provides detailed step-by-step instructions for the platform.  To view the Online Help, click here.    Quick Links Manage your Members Create Segments to target your audience Create Rewards for your Members Define Triggered Actions Extend Offers to your Members