An overview of Cheetah Loyalty and recent releases.
Cheetah Loyalty Release Notes
Detailed information about the latest releases of Cheetah Loyalty. Loyalty Version 22.4.0 Release Notes All fixes are automatically available to all customers upon upgrade to version 22.4.0 Fixes Fixed Offer Certificate Import to Generate Offer Response and Set Usage Period Details A fix has been made to allow the import of Offer Certificates, where the status is set to redeemed, to create an Offer Response and the usage_start and usage_end dates are specified in the import, so that these val...
Cheetah Loyalty Solution Overview
Cheetah Loyalty delivers an end-to-end loyalty marketing solution, going beyond points and rewards programs. As a part of the Customer Engagement Suite and powered by the Cheetah Engagement Data Platform, this best-in class solution- for enterprise mobile, web, email, and social capabilities, enables engagement that can transform your customers’ experiences and increase their visit frequency, spend and loyalty. See the attached Loyalty Solution Overview document to learn more about Cheetah Lo...
Cheetah Loyalty supports a suite of API endpoints that can be used to manage your Loyalty Members and to submit Member activities to your Loyalty program.
EDP / Loyalty Hive Tables
The section explains the Hive tables in EDP/Loyalty, including details such as schema and how dynamic attributes are stored and queried. Introduction to Hive in EDP/ Loyalty The Cheetah Engagement Data Platform (EDP) is a world class data management platform that collects, unifies, and comprehends data in the context of the moment. EDP is based on prescriptive, person centric data model, built especially for marketing use cases. The platform uses modern technologies and one among them is Hiv...
The Member API can be used to manage data and actions inside the EDP and Cheetah Loyalty. To view the developer API documentation for the Member endpoint: click here. Version History Version Date Description Approved / Reviewed By 1.0 October 2020 Initial release Cheetah Digital Product Management 1.1 September 2021 Added version history Cheetah Digital Product Management
The Program API can be used to integrate third-party systems with the EDP and Cheetah Loyalty. To view the developer API documentation for the Program endpoint: click here. Note: A username / password is required to access the Program API documentation. Please contact your Services Representative if you need assistance. Version History Version Date Description Approved / Reviewed By 1.0 October 2020 Initial release Cheetah Digital Product Management 1.1 September 2021 Added version...
Software Development Kits
An overview of Cheetah Loyalty's security provisions and standards. Cheetah Loyalty Security Overview Cheetah Loyalty EU GDPR White Paper (June 2019)
Configuration and Developer Guides
Configuration and developer guides for campaigns, messages, email templates, point of sale integrations and more. Cheetah Loyalty Campaigns - Configuration Guide Cheetah Loyalty Messages - Configuration Guide Cheetah Loyalty Email Templates - Developer Guide Cheetah Loyalty POS API - Developer Guide Cheetah Loyalty HTML Games - Developer Guide Cheetah Loyalty Phoenix Query - Developer Guide
The Members area of the Loyalty platform allows you to manage your Members, and to define Segments of your database.
GDPR / CCPA - Customer Profile Deletion
Background In order to be compliant with the CCPA/GDPR, an option is implemented in the Integration / Import Definitions feature to remove all member data and furthermore delete all other related data referencing the member’s data (associated activities, events, etc). Self-service clients can perform this task as the need arises. Full service clients can request deletions from their Services team if they prefer. Please note, for more details on Import Definitions, please check Online Help ...
Members User Documentation
From the Members area, you can view and manage the members of your Loyalty program, as well as build Segments to select the members that are included in an Audience. Quick Start Guides Quick Start Guides are designed to get you up to speed quickly on a specific feature or topic in the platform. Members: The Members screen provides a single, comprehensive view of every customer in your database – both known Members and unknown visitors. Segments: Segments are groups of Members that share c...
The Campaigns area of the Loyalty platform allows you to manage Campaigns used to target Offers to your Members.
Campaign User Documentation
From the Campaigns area, you can view and manage your Offers, then use Campaigns to target those Offers to your Members. Quick Start Guides Quick Start Guides are designed to get you up to speed quickly on a specific feature or topic in the platform. Offers: Offers let clients present promotions to their Members, such as loyalty points, discounts, or merchandise. Campaigns: Campaigns are used to group together Offers into a ranked sequence, and to then target those Offers to Members. Us...
Challenges let you engage your Loyalty Members by challenging them to perform some action or activity on behalf of your brand.
Challenge User Documentation
From the Challenges area, you can view and manage your Challenges. Quick Start Guides Quick Start Guides are designed to get you up to speed quickly on a specific feature or topic in the platform. Challenges: Challenges let you engage your Members by encouraging them to perform activities on behalf of your brand, often to earn prizes or points. User Guides and Online Help For more detailed step-by-step instructions, please see the Loyalty Online Help topics related to Challenges: Challe...
Rewards are used in the platform as a way of encouraging your Members to participate in Challenges, Offers, and other aspects of your customer loyalty program.
Rewards User Documentation
From the Rewards area, you can view and manage your loyalty program Rewards. Quick Start Guides Quick Start Guides are designed to get you up to speed quickly on a specific feature or topic in the platform. Rewards: Rewards are prizes that Members can redeem by spending their loyalty points. Badges: Badges are a type of Reward, allowing you to recognize and incentivize your Members. Members can view and share their Badges with friends and other Members. User Guides and Online Help For m...
The Rules section is used to configure a loyalty program's earn, redeem, tier, and expiration requirements.
Rules User Documentation
From the Rules area, you can configure different types of rules in your loyalty program, such as Tier Schemes, Earn Rules and Triggered Actions. Quick Start Guides Quick Start Guides are designed to get you up to speed quickly on a specific feature or topic in the platform. Earn Rules: Earn Rules specify how Members earn metrics (such as points) for different Activity types. Triggered Actions: Triggered Actions are used to monitor changes to a Member profile, and to then execute a specific ...
Access the online help documentation for Cheetah Loyalty.
Cheetah Loyalty Online Help
The Cheetah Loyalty Online Help provides detailed step-by-step instructions for the platform. To view the Online Help, click here. Quick Links Manage your Members Create Segments to target your audience Create Rewards for your Members Define Triggered Actions Extend Offers to your Members