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Contacting Support
Utilize our Support Portal to submit a Support Case or receive assistance via Chat. For urgent requests, we can also be reached by phone at the numbers listed below.
Americas
Europe
Brazil
+55 11 493 55457
France
+33 366 880 075
United States
+1 844 655 5466
Germany
+49 211 38769 045
Spain
+34 919 017 321
Asia/Pacific
United Kingdom
+44 203 514 8617
Australia
+61 2 8311 1006
Hong Kong
+852 3892 8523
India
+00 0800 9190352
Japan
+81 0800 170 5210
New Zealand
+64 9...
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Contacting the Global Security & Privacy Office
For responsible reporting of security-related items, please contact our Global Security & Privacy Office. Please email them at global.security@cheetahdigital.com.
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How to Access the Client Support Portal
If you require access to the Support Portal, please request it from your Client Success or Services Delivery Manager. Access to the Support Portal is limited to client users who are identified as Designated Contacts on their account.
Clients select Designated Contacts from within their organization to be responsible for submitting and managing Support Cases for the account.
The Cheetah Digital Support Portal specifies two types of Designated Contacts:
Account Type
Permissions
Design...
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Information to Provide in a Support Case
Our case entry form is very simple to allow flexibility and quick submission.
The following information is helpful when diagnosing and resolving client issues:
The Cheetah Digital platform with which you are interacting
The kind of issue you are experiencing (API, Filter results, UI performance, etc.)
Screenshots
Error messages
Links
Any steps you may have already taken to troubleshoot the issue
Counts
Campaign IDs
API Payloads
Providing this information up front will reduce the amount...
