An overview of Cheetah Experiences and recent releases.
Cheetah Experiences Release Notes
Detailed information about the latest releases of Cheetah Experiences. Efix information is listed separately in this article. Note that updates are normally rolled out within a few days of the notification date listed. Latest Features and Updates New Activities in EDP & Loyalty (29th June 2020) In this release, we’ve significantly enhanced the integration between Cheetah Experiences and the EDP & Cheetah Loyalty. Customers can continue to collect first- and zero-party data at scale and sen...
Cheetah Experiences Solution Overview
Cheetah Experiences enables brands to and marketers the power to select from a library of more than 85 pre-built experiences — including surveys, polls, quizzes, games, sweepstakes, and more — and collect deep, self-reported information on motivations, intentions, and interests, at scale. Learn more about Cheetah Experiences here.
Tours and walkthroughs of the latest updates to the Cheetah Experiences platform. We regularly publish new introducing articles that explore the new features in more detail. Introducing Articles Page
Cheetah Experiences Latest Hotfix Information
This article lists all the latest Hotfix release information. Hotfix updates are normally deployed within 48 hours of the indicated date. Hotfix releases in 2020 May Fix Ref Area Description 2020-05-21 WYN-5186 Adv Hashtag Fixed an issue that could result in acquiring entries that did not fully meet the mention and hashtag requirements (This did not prevent correct entries from being collected). April Fix Ref Area Description 2020-04-29 WYN-5141 Form Fixed an issue that faile...
How-to articles that will help you get started with the most popular experiences.
Micro Experiences (MX)
Experiences optimized for mobile, social stories, and embedding inline within articles. In this section, you will be able to find useful guides to help you create and manage this experience type. Micro Experiences' Guides
Gather leads, signups, registrations, and more. In this section, you will be able to find useful guides to help you create and manage this experience type. Forms Guides
Giveaways allow you to collect entries using forms or social hashtags and select winners with ease. In this section, you will be able to find useful guides to help you create and manage this experience type. Giveaway Guides Page
Ask questions, rate or categorize answers and then provide tailored results. In this section, you will be able to find useful guides to help you create and manage this experience type. Quiz Guides Page
Showcase user-generated content and select winners using judges or public votes. In this section, you will be able to find useful guides to help you create and manage this experience type. Contests Guides Page
Promotions & Content
Distribute coupons & highlight your latest offers. In this section, you will be able to find useful guides to help you create brand or promotional experiences, also including reward or instant win. Promotions and Content Guides
This section contains a wide range of documentation about Cheetah Experiences, focusing on the overall features and capabilities of the platform.
General Platform Information
General information, either in relation to the platform or other connected services. You'll find information about general account settings, roles, permissions, and useful information about passwords and account details. General Platform Documentation
Learn how to create and manage experiences. In this section, you can find useful information covering commonly asked questions such as how to clone, publish, reset, or delete your experience. Managing Experiences Platform Documentation
Relevant information around pages, modules, and forms. The articles cover the design and management of the core elements needed to build an Experience. Pages Platform Documentation
Themes & Customizations
Themes define the overall look and feel of your experiences. Learn how to customize your existing theme or create a new one. There's also information about ways to customize experiences with CSS and JS. Themes & Customizations Platform Information
Technical tips and troubleshooting steps for resolving common issues. Troubleshooting Platform Information
Create beautiful, live social displays for any event and any screen in a fraction of the time it would take to build in-house. Cheetah Experiences content configuration and moderation is designed to save time and money by filtering through the noise and showcasing the right content at the right time in the right place. In this section, you can learn how to create a collection, feeds, how to find, curate, and publish user-generated content. Content Services Platform Documentation
Cheetah Experiences supports a wide range of API endpoints that can be used to manage data, user-generated content, display poll results and more.
Entry Submit API
Client-side solution to submitting an entry to any experience. Any entry constraints configured for the campaign, such as single, daily, or unlimited entry, will be enforced. Please note that fraud and spam entry checks will be applied to API entries, just like regular ones, and if you are submitting from a single server-side address your requests may be limited to no more than 5 per minute per IP address. The API is intended to be used client-side. If you are looking to submit UGC directly t...
Entry Data Webhook
Automatically send experience entry data to a registered secure HTTP endpoint. You can provide us with a secure URL endpoint. The Realtime push mechanism can be configured to send data as: HTTP POST containing a JSON body (recommended and default) HTTP GET request with fields in the query string HTTP FORM POST You may choose to have a fixed set of fields (common to all experiences) pushed to your endpoint, or a variable set of fields which includes all of the fields a user may configure on...
Retrieve entry data from Cheetah Experiences. The REST API allows you to export entries from a single campaign or across all campaigns at the same time. You may retrieve all entries as a one-off export or specify a time-window so that you can re-run the export on a regular basis (e.g. to support daily retrieval). Finally, you can choose to retrieve a high-level export including only common entry fields or a full export, with all custom or experience specific fields included. For more informat...
Classic Poll API
Export the results of a classic poll. This is useful whenever you want to present the results via another system, e.g. a broadcaster might use the API to integrate the results into an on-screen display. Note that the API returns results in close-to-realtime (within a few seconds of the submission of answers). Prerequisites: An experience must have a form with at least one classic poll question defined. Each poll answer can have its "id" configured in the form designer, which will help you un...
A mechanism to query reporting information for experiences in summary or per experience. It reports on interactions such as counts of views, entries, shares or referrals. For more information, please download the API Guide.
Content Submit API
Allows users to inject single content items into a particular collection. Content can then be stored, managed, moderated, and displayed within the Experiences Platform. Content submitted via the Content Submit API will be treated as UGC content. For more information, please download the API Guide.
Easy access to Cheetah Experiences Support Team that can provide additional help.
How to get help
The Cheetah Experiences platform has a built-in Help Widget that will offer contextually relevant information based on where in the platform you're currently at. You can also search for other helpful articles or raise a ticket to Support through it. In addition to that, here you'll find other important contact information to reach Support and your CSM. Also included is some helpful information on raising and updating Support tickets. Who do I need to contact? Support is always happy to help...