In order to be compliant with the CCPA/GDPR, customers are sometimes required to delete consumers’ records from their Engage+ environment.
Self-service clients can perform this task as the need arises. Full service clients can request deletions from their Services team if they prefer.
|Please note, any record deletion done via the Engage+ Interface will only affect a single table. If more than one sending table is being used or a joined table contains user data, a deletion job for those tables must be done separately. If you are unsure, please contact your administrator or your Marigold Services team.|
Step by Step Guide
The deletion of any user record within Engage+ requires the creation of a filter which will select the record(s) in question in the respective table.
Step 1: From the Engage+ home screen, go to the Data Management tab and select Delete Records* in the Management section.
* If the option to delete records is not available, the necessary access rights are not enabled.
Please contact your administrator or Services team for assistance.
Step 2: For the purpose of a simple deletion of a user record (or more), click Create
New One-Time Job and select your filter in the pop-up window.
Step 3: After selecting the filter, click Create One-Time Job. There will be a warning, so double check if the filter used is the correct one. After clicking OK, the deletion process will start.