Our case entry form is very simple to allow flexibility and quick submission.
The following information is helpful when diagnosing and resolving client issues:
- The Cheetah Digital platform with which you are interacting
- The kind of issue you are experiencing (API, Filter results, UI performance, etc.)
- Error messages
- Any steps you may have already taken to troubleshoot the issue
- Campaign IDs
- API Payloads
Providing this information up front will reduce the amount of back and forth communication, thus getting you to a resolution as quickly as possible.