If you require access to the Support Portal, please request it from your Client Success or Services Delivery Manager. Access to the Support Portal is limited to client users who are identified as Designated Contacts on their account.
Clients select Designated Contacts from within their organization to be responsible for submitting and managing Support Cases for the account.
The Cheetah Digital Support Portal specifies two types of Designated Contacts:
|Designated Contact Administrator||
Note: If a team member engages Cheetah Support and they are not identified in our system as a Designated Contact, they will be referred to the account’s Designated Contact Administrator for assistance.
Designated Contact Administrators can manage Designated Contacts through the ‘MY ACCOUNT’ tab in the Support Portal.