We are making changes to the way we redirect tracked links within Cheetah Messaging which may have an impact on personalized links in some rare edge cases.
The specific use case impacted is the injection of unencoded personalized HTML into a tracked link. Now, any HTML injected into a tracked link via personalization merge tags will be “HTML Encoded” when redirecting a user who clicked on the link.
One reason for injecting HTML into a personalized and tracked link would be to then inject that HTML into the resulting page to which the user was redirected. If this is functionality your programs depend on, then you will need to “HTML Decode” the HTML before attempting to display it on your landing page. While HTML encoding converts characters that are not allowed in HTML into character-entity equivalents; HTML decoding reverses the encoding. For example, encoding the character “<” results in “<” while decoding it returns it to “<”.
If your program will be impacted, your Customer Success Manager will be reaching out to discuss.