CES Help Center
CES Help Center
The Customer Engagement Suite (CES) serves every touchpoint across your customer lifecycle, creating more impactful customer interactions and deeper emotional loyalty.
Categories
-
Customer Engagement Suite
Learn how to build lasting relationships with your customers using the CES.
-
Cheetah Engagement Data Platform
Learn about managing your customer data, audiences and detailed analytics.
-
Cheetah Messaging
Learn about cross-channel campaigns, filters, content blocks and more.
-
Cheetah Loyalty
Learn about membership programs, rewards, offers, segments and more.
-
Cheetah Experiences
Learn about collecting first- and zero-party data, user-generated content and more.
-
Cheetah Personalization
Learn how to orchestrate real-time interactions across all touchpoints.
Latest Announcements
-
We're back. Join us for Signals21!
Cheetah Digital welcomes you to the Signals21 virtual conference! Signals21 kicks off on October 6th with the key themes - Inspire, Innovate, Understand, Activate and Engage. You're invited to lea...
-
Cheetah Customer Engagement Suite (CES) Release Annoucements
Our latest Cheetah Customer Engagement Suite Announcements. Cheetah Digital Product Updates: August 2021 Cheetah Digital Product Updates: July 2021 Cheetah Digital Product Updates: June 2021 Cheet...
-
Blogs
Browse blogs and learn more about our CES offerings and related use cases: Introducing Cheetah Personalization 3 Building Blocks for Storytelling in a Digital World Game-Changing Marketing Technol...
-
Customer Webinars
Watch Cheetah Customer Engagement Suite customer webinars on-demand here and learn more about Cheetah Digital Innovations. (Note: Please contact nicholas.einstein@cheetahdigital.com for the passcod...
-
Introducing Cheetah Engagement Suite Home page
We are delighted to introduce you to our Cheetah Engagement Suite Home page that acts as a landing page for all marketing activities and designed to make marketing tasks across the suite a seamless...
-
PULSE Product Podcasts
Get the latest updates and learn more with PULSE Product Podcasts: The CDP Market Update: Part 2 Introducing PULSE: The CDP Market Product Vision and Personalization Go-to-Market with Bill Ingram ...
-
EDP Release Notes
Detailed information about the latest releases of the EDP. EDP Version 14.0 Release Notes EDP Version 13.0.2 Patch Release Notes EDP Version 13.0 Release Notes EDP Version 12.0 Release Notes EDP ...
-
Cheetah Messaging Release Notes
Detailed information about the latest releases of Cheetah Messaging. September 2021 Release Notes August 2021 Release Notes July 2021 Release Notes June 2021 Release Notes May 2021 Release Notes ...
-
Cheetah Loyalty Release Notes
Detailed information about the latest releases of Cheetah Loyalty. Version 13.0 Release Notes Version 12.0 Release Notes Version 11.0 Release Notes Version 10.0 Release Notes Version 9.0 Release ...
-
Cheetah Experiences Release Notes
Detailed information about the latest releases of Cheetah Experiences. Efix information is listed separately in this article. Note that updates are normally rolled out within a few days of the noti...
Getting Assistance
-
Contacting Support
If you need further help, please reach out to our Support team. To submit an issue or question to Cheetah Digital Client Support, please log into the Cheetah Digital Support Community page: https:...
-
Contacting the Global Security & Privacy Office
For responsible reporting of security-related items, please contact our Global Security & Privacy Office. Please email them at global.security@cheetahdigital.com.