CES Help Center
CES Help Center
The Customer Engagement Suite (CES) serves every touchpoint across your customer lifecycle, creating more impactful customer interactions and deeper emotional loyalty.
Categories
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Customer Engagement Suite
Learn how to build lasting relationships with your customers using the CES.
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Cheetah Engagement Data Platform
Learn about managing your customer data, audiences and detailed analytics.
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Cheetah Messaging
Learn about cross-channel campaigns, filters, content blocks and more.
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Cheetah Loyalty
Learn about membership programs, rewards, offers, segments and more.
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Cheetah Experiences
Learn about collecting first- and zero-party data, user-generated content and more.
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Cheetah Personalization
Learn how to orchestrate real-time interactions across all touchpoints.
Latest Announcements
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Introducing Cheetah Digital Learning!
We are excited to introduce you to our latest Cheetah Digital Learning section on Cheetah Digital Help Center Cheetah Digital Learning helps you to learn more about our solutions and the capabiliti...
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Cheetah Digital Release Announcements
Our latest Cheetah Customer Engagement Suite Announcements. Cheetah Digital Product Updates: November 2022 Cheetah Digital Product Updates: October 2022 Cheetah Digital Product Updates: September ...
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Blogs
Learn more about Cheetah Digital and its innovations for brands and marketers. Apple MPP's Impact on Email Marketing How (and Why) We Solved the MPP Data Problem 2022 Digital Consumer Trends by Ag...
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Cheetah ID Release Notes
Detailed information about the latest release of Cheetah ID. January 2023 (23.1.0) Release Features will be deployed to all Cheetah ID customers on 5 January 2023. Features User Profile Image This...
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Cheetah ID Overview
Cheetah ID (CID) provides common authentication across Cheetah Digital products. It allows Cheetah application users to login to Cheetah as a platform, manage user profile and easily switch between...
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Cheetah ID User Guide
Cheetah ID Signup You will receive a Welcome Email from Cheetah ID. The activation link will expire in 24 hours, ensure to activate your account before the link expires. If the activation link e...
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Cheetah ID Administration Guide
Overview There are two types of client admin roles in Cheetah ID (CID): Organization Admin: Admin of an organization who can manage access to all the business units (BU) Business Unit Admin (BU Ad...
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Frequently Asked Questions about Cheetah ID
How does Cheetah ID Work? Cheetah ID is integrated into and handles authentication to all CES (Customer Engagement Suite) products and workspaces. After migration to Cheetah ID, users will be aske...
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Introducing Customer Engagement Suite Home page
We are delighted to introduce you to our Customer Engagement Suite Home page that acts as a landing page for all marketing activities and designed to make marketing tasks across the suite a seamles...
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Cheetah Platform (EDP) Release Notes
Cheetah Platform (EDP) Version 22.4.0 Release Notes All features and fixes are automatically available to all customers upon upgrade to version 22.4.0, unless otherwise stated. Features Dynamic Con...
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Cheetah Messaging Release Notes
Detailed information about the latest releases of Cheetah Messaging. January 2023 (23.1.0) Release Features will be deployed to all customers during January: NA - January 13, 2023 EMEA - January 1...
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Increase Opens with the Inbox Preview - Using Cheetah Messaging Preheaders
What is the Email Preview? The email preview will always be the first text in the email. In a HTML email, the first text is relevant to the opened email, usually not the subject line. What is an E...
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Email Deliverability: Brand Indicators for Message Identification (BIMI)
Brand Indicators for Message Identification (BIMI) is a standard email specification in which Marketers can display their trademarked logos next to emails in supported MailBox Providers (MBP) such ...
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GDPR / CCPA - Customer Profile Deletion
Background In order to be compliant with the CCPA/GDPR, customers are sometimes required to delete consumers’ records from their Messaging environment. Self-service clients can perform this task as...
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Cheetah Loyalty Release Notes
Detailed information about the latest releases of Cheetah Loyalty. Loyalty Version 23.0.0 Release Notes All fixes are automatically available to all customers upon upgrade to version 23.0.0 unless ...
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EDP / Loyalty Hive Tables
The section explains the Hive tables in EDP/Loyalty, including details such as schema and how dynamic attributes are stored and queried. Introduction to Hive in EDP/ Loyalty The Cheetah Engagement ...
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GDPR / CCPA - Customer Profile Deletion
Background In order to be compliant with the CCPA/GDPR, an option is implemented in the Integration / Import Definitions feature to remove all member data and furthermore delete all other related d...
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Cheetah Experiences Release Notes
Detailed information about the latest releases of Cheetah Experiences. Efix information is listed separately in this article. Note that updates are normally rolled out within a few days of the noti...
Getting Assistance
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Contacting Support
Utilize our Support Portal to submit a Support Case or receive assistance via Chat. For urgent requests, we can also be reached by phone at the numbers listed below. Americas Europe Brazil ...
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Contacting the Global Security & Privacy Office
For responsible reporting of security-related items, please contact our Global Security & Privacy Office. Please email them at global.security@cheetahdigital.com.
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How to Access the Client Support Portal
If you require access to the Support Portal, please request it from your Client Success or Services Delivery Manager. Access to the Support Portal is limited to client users who are identified as ...
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Information to Provide in a Support Case
Our case entry form is very simple to allow flexibility and quick submission. The following information is helpful when diagnosing and resolving client issues: The Cheetah Digital platform with...