CES Help Center
CES Help Center
The Customer Engagement Suite (CES) serves every touchpoint across your customer lifecycle, creating more impactful customer interactions and deeper emotional loyalty.
Categories
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Customer Engagement Suite
Learn how to build lasting relationships with your customers using the CES.
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Cheetah Engagement Data Platform
Learn about managing your customer data, audiences and detailed analytics.
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Cheetah Messaging
Learn about cross-channel campaigns, filters, content blocks and more.
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Cheetah Loyalty
Learn about membership programs, rewards, offers, segments and more.
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Cheetah Experiences
Learn about collecting first- and zero-party data, user-generated content and more.
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Cheetah Personalization
Learn how to orchestrate real-time interactions across all touchpoints.
Latest Announcements
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Cheetah Customer Engagement Suite (CES) Release Annoucements
Our latest Cheetah Customer Engagement Suite Announcements. CES Fall 2020 Release: Introducing Cheetah Personalization CES Help Center Announcement July 2020 CES May 2020 Release CES January 2020 ...
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Blogs
Browse blogs and learn more about our CES offerings and related use cases: Introducing Cheetah Personalization 3 Building Blocks for Storytelling in a Digital World Game-Changing Marketing Technol...
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Introducing Cheetah Engagement Suite Home page
We are delighted to introduce you to our Cheetah Engagement Suite Home page that acts as a landing page for all marketing activities and designed to make marketing tasks across the suite a seamless...
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Signals20 Practitioner Session Videos
Gain knowledge from experts with the practitioner sessions below on four key topics — Acquisition & Enrichment, Data-driven Engagement, Omnichannel Loyalty, and Personalization: Getting More Data-...
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PULSE Product Podcasts
Get the latest updates and learn more with PULSE Product Podcasts: Product Vision and Personalization Go-to-Market with Bill Ingram David Raab, Founder of the CDP Institute The Cheetah Digital Cus...
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EDP Release Notes
Detailed information about the latest releases of the EDP. EDP Version 11.0 Release Notes EDP Version 10.0 Release Notes EDP Version 9.0 Release Notes EDP Version 8.0 Release Notes
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Cheetah Messaging Release Notes
Detailed information about the latest releases of Cheetah Messaging. January 2021 Release Notes October 2020 Release Notes September 2020 Release Notes August 2020 Release Notes July 2020 Release...
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Cheetah Loyalty Release Notes
Detailed information about the latest releases of Cheetah Loyalty. Version 10.0 Release Notes Version 9.0 Release Notes Version 8.0 Release Notes
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Cheetah Experiences Release Notes
Detailed information about the latest releases of Cheetah Experiences. Efix information is listed separately in this article. Note that updates are normally rolled out within a few days of the noti...
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Cheetah Personalization Solution Overview
The Cheetah Personalization solution empowers marketers to orchestrate real-time interactions across all channels and touchpoints. It includes three capabilities that enable you to drive from conte...
Getting Assistance
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Contacting Support
If you need further help, please reach out to our Support team. To submit an issue or question to Cheetah Digital Client Support, please log into the Cheetah Digital Support Community page: https:...
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Contacting the Global Security & Privacy Office
For responsible reporting of security-related items, please contact our Global Security & Privacy Office. Please email them at global.security@cheetahdigital.com.