CES Help Center
CES Help Center
The Customer Engagement Suite (CES) serves every touchpoint across your customer lifecycle, creating more impactful customer interactions and deeper emotional loyalty.
Categories
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Customer Engagement Suite
Learn how to build lasting relationships with your customers using the CES.
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Engagement Data Platform
Learn about managing your customer data, audiences and detailed analytics.
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Cheetah Messaging
Learn about cross-channel campaigns, filters, content blocks and more.
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Cheetah Loyalty
Learn about membership programs, rewards, offers, segments and more.
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Cheetah Experiences
Learn about collecting first- and zero-party data, user-generated content and more.
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Cheetah Messaging: Email
Learn about email mailings, segments, dynamic content and more.
Latest Announcements
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Come join us with Signals 2020!
Cheetah Digital welcomes you to Signals 2020 conference! Signals 2020 kicks off with two industry keynotes — one featuring renowned author Seth Godin and continues with 9 weeks of bi-weekly conten...
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Cheetah Customer Engagement Suite (CES) Release Annoucements
Our latest Cheetah Customer Engagement Suite Announcements. CES Help Center Announcement July 2020 CES May 2020 Release CES January 2020 Release
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Blogs
Browse blogs and learn more about our CES offerings and related use cases: 3 Building Blocks for Storytelling in a Digital World Game-Changing Marketing Technologies for Effective Personalization ...
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EDP Release Notes
Detailed information about the latest releases of the EDP. EDP Version 10.0 Release Notes EDP Version 9.0 Release Notes EDP Version 8.0 Release Notes
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Cheetah Messaging Release Notes
Detailed information about the latest releases of Cheetah Messaging. October 2020 Release Notes September 2020 Release Notes August 2020 Release Notes July 2020 Release Notes June 2020 Release No...
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Cheetah Loyalty Release Notes
Detailed information about the latest releases of Cheetah Loyalty. Version 10.0 Release Notes Version 9.0 Release Notes Version 8.0 Release Notes
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Cheetah Experiences Release Notes
Detailed information about the latest releases of Cheetah Experiences. Efix information is listed separately in this article. Note that updates are normally rolled out within a few days of the noti...
Getting Assistance
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Contacting Support
If you need further help, please reach out to our Support team. To submit an issue or question to Cheetah Digital Client Support, please log into the Cheetah Digital Support Community page: https:...
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Contacting the Global Security & Privacy Office
For responsible reporting of security-related items, please contact our Global Security & Privacy Office. Please email them at global.security@cheetahdigital.com.