CES Help Center
CES Help Center
The Customer Engagement Suite (CES) serves every touchpoint across your customer lifecycle, creating more impactful customer interactions and deeper emotional loyalty.
Categories
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Customer Engagement Suite
Learn how to build lasting relationships with your customers using the CES.
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Cheetah Engagement Data Platform
Learn about managing your customer data, audiences and detailed analytics.
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Cheetah Messaging
Learn about cross-channel campaigns, filters, content blocks and more.
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Cheetah Loyalty
Learn about membership programs, rewards, offers, segments and more.
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Cheetah Experiences
Learn about collecting first- and zero-party data, user-generated content and more.
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Cheetah Personalization
Learn how to orchestrate real-time interactions across all touchpoints.
Latest Announcements
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Cheetah Digital Customer Engagement Suite Survey 2021
We want to serve our customers better with new product innovations and ideas that exceed their expectations. Help us revolutionize the customer experience further by taking a brief survey below. Ch...
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Introducing Cheetah Learning!
We are excited to introduce you to our latest Cheetah Learning section on CES Help Center. The Cheetah Learning portal helps you to learn more about our solutions and the capabilities across the Ch...
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Blogs
Learn more about Cheetah Digital and its innovations for brands and marketers. Signals21 Week 1 Recap: Identifying Marketer's Biggest Challenges And Tackling Them Head On Introducing Cheetah Perso...
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Customer Webinars
Watch Cheetah Customer Engagement Suite customer webinars on-demand here and learn more about Cheetah Digital Innovations. (Note: Please contact nicholas.einstein@cheetahdigital.com for the passcod...
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Introducing Customer Engagement Suite Home page
We are delighted to introduce you to our Customer Engagement Suite Home page that acts as a landing page for all marketing activities and designed to make marketing tasks across the suite a seamles...
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PULSE Product Podcasts
Get the latest updates and learn more with PULSE Product Podcasts: Self-Service Journeys The CDP Market Update: Part 2 Introducing PULSE: The CDP Market Product Vision and Personalization Go-to-Ma...
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EDP Release Notes
Detailed information about the latest releases of the EDP. EDP Version 15.0 Release Notes EDP Version 14.0 Release Notes EDP Version 13.0.2 Patch Release Notes EDP Version 13.0 Release Notes EDP ...
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Cheetah Messaging Release Notes
Detailed information about the latest releases of Cheetah Messaging. October 2021 Release Notes September 2021 Release Notes August 2021 Release Notes July 2021 Release Notes June 2021 Release No...
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Cheetah Loyalty Release Notes
Detailed information about the latest releases of Cheetah Loyalty. Version 15.0 Release Notes Version 14.0 Release Notes Version 13.0 Release Notes Version 12.0 Release Notes Version 11.0 Release...
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Cheetah Experiences Release Notes
Detailed information about the latest releases of Cheetah Experiences. Efix information is listed separately in this article. Note that updates are normally rolled out within a few days of the noti...
Getting Assistance
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Cheetah Learning
The Cheetah Learning portal provides access to a wide range of training videos on how to use Cheetah Digital's products. Cheetah Learning is available here: https://learning.cheetahdigital.com Chee...
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Contacting Support
Utilize our Support Portal to submit a Support Case or receive assistance via Chat. For urgent requests, we can also be reached by phone at the numbers listed below. Americas Europe Brazil ...
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Contacting the Global Security & Privacy Office
For responsible reporting of security-related items, please contact our Global Security & Privacy Office. Please email them at global.security@cheetahdigital.com.
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How to Manage Support Portal Users
Access to the Support Portal is limited to client users who are identified as Designated Contacts on their account. Clients select Designated Contacts from within their organization to be responsi...
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Information to Provide in a Support Case
Our case entry form is very simple to allow flexibility and quick submission. The following information is helpful when diagnosing and resolving client issues: The Cheetah Digital platform with...