The Cheetah Digital Help Center serves every touchpoint across your customer lifecycle, creating more impactful customer interactions and deeper emotional loyalty.
We are excited to introduce you to our latest Cheetah Digital Learning section on Cheetah Digital Help Center
Visit Cheetah Digital Learning to view our new catalogue of enablement videos. Watch as...
Our latest Cheetah Customer Engagement Suite Announcements.
Cheetah Digital Product Updates: February 2023
Cheetah Digital Product Updates: November 2022
Cheetah Digital Product Updates: October ...
Once your organization account is migrated to Cheetah ID by a Cheetah admin, you could follow the simple steps below to activate your Cheetah ID account.
Log in to Messaging as normal with your e...
What is Cheetah ID?
Cheetah ID is our new cloud-based identity management system. Designed as a companion application, Cheetah ID provides a common login to all of your Cheetah products and service...
Detailed information about the latest release of Cheetah ID.
January 2023 (23.1.0) Release
Features will be deployed to all Cheetah ID customers on 5 January 2023.
Features
User Profile Image
This...
Cheetah ID (CID) provides common authentication across Cheetah Digital products. It allows Cheetah application users to login to Cheetah as a platform, manage user profile and easily switch between...
Cheetah ID Signup
You will receive a Welcome Email from Cheetah ID. The activation link will expire in 24 hours, ensure to activate your account before the link expires.
If the activation link e...
Overview
There are two types of client admin roles in Cheetah ID (CID):
Organization Admin: Admin of an organization who can manage access to all the business units (BU)
Business Unit Admin (BU Ad...
How does Cheetah ID Work?
Cheetah ID is integrated into and handles authentication to all CES (Customer Engagement Suite) products and workspaces.
After migration to Cheetah ID, users will be aske...
We are delighted to introduce you to our Customer Engagement Suite Home page that acts as a landing page for all marketing activities and designed to make marketing tasks across the suite a seamles...
Detailed information about the latest releases of Cheetah Messaging.
March 2023 (23.3.0) Release
Features will be deployed to all customers during February:
NA -March 10, 2023
APAC -March 11, 2023...
What is the Email Preview?
The email preview will always be the first text in the email. In an HTML email, the first text is relevant to the opened email, usually not the subject line.
What is an ...
Brand Indicators for Message Identification (BIMI) is a standard email specification in which Marketers can display their trademarked logos next to emails in supported MailBox Providers (MBP) such ...
Background
In order to be compliant with the CCPA/GDPR, customers are sometimes required to delete consumers’ records from their Messaging environment.
Self-service clients can perform this task as...
Detailed information about the latest releases of Cheetah Loyalty.
Loyalty Version 23.1.0 Release Notes
All fixes are automatically available to all customers upon upgrade to version 23.1.0 unless ...
Cheetah Platform (EDP) Version 22.4.0 Release Notes
All features and fixes are automatically available to all customers upon upgrade to version 22.4.0, unless otherwise stated.
Features
Dynamic Con...
The section explains the Hive tables in EDP/Loyalty, including details such as schema and how dynamic attributes are stored and queried.
Introduction to Hive in EDP/ Loyalty
The Cheetah Engagement ...
For Cheetah Loyalty (LOY) and Engagement Data Platform (EDP), you have the ability to delete members from your system. There are three options to remove all member data and furthermore delete all o...
Detailed information about the latest releases of Cheetah Experiences. Efix information is listed separately in this article. Note that updates are normally rolled out within a few days of the noti...
Hi There! If you were not able to find the answer to your question in our resources, we would be happy to assist. Please reach out to us via our Support Portal to submit a Support Case or receive a...
For responsible reporting of security-related items, please contact our Global Security & Privacy Office. Please email them at global.security@cheetahdigital.com.
