CES Help Center
CES Help Center
The Customer Engagement Suite (CES) serves every touchpoint across your customer lifecycle, creating more impactful customer interactions and deeper emotional loyalty.
- Customer Engagement Suite Learn how to build lasting relationships with your customers using the CES.
- Cheetah Engagement Data Platform Learn about managing your customer data, audiences and detailed analytics.
- Cheetah Messaging Learn about cross-channel campaigns, filters, content blocks and more.
- Cheetah Loyalty Learn about membership programs, rewards, offers, segments and more.
- Cheetah Experiences Learn about collecting first- and zero-party data, user-generated content and more.
- Cheetah Personalization Learn how to orchestrate real-time interactions across all touchpoints.
Incident Update and Remediation Plan
Updated: 06/28/2022Original Publish Date: 02/18/2022 The information contained in this document is provided by Cheetah Digital for general information purposes only and is based on information as o...
Introducing Cheetah Learning!
We are excited to introduce you to our latest Cheetah Learning section on CES Help Center. The Cheetah Learning portal helps you to learn more about our solutions and the capabilities across the Ch...
Cheetah Customer Engagement Suite (CES) Release Annoucements
Our latest Cheetah Customer Engagement Suite Announcements. Cheetah Digital Product Updates: January 2022 Cheetah Digital Product Updates: December 2021 Cheetah Digital Product Updates: October 20...
Learn more about Cheetah Digital and its innovations for brands and marketers. Cheetah Digital Named “Challenger” In Gartner Magic Quadrant For Multichannel Marketing Hubs Enterprise Loyalty: Buil...
Watch Cheetah Customer Engagement Suite customer webinars on-demand here and learn more about Cheetah Digital Innovations. (Note: Please contact email@example.com for the passcode to ...
Introducing Customer Engagement Suite Home page
We are delighted to introduce you to our Customer Engagement Suite Home page that acts as a landing page for all marketing activities and designed to make marketing tasks across the suite a seamles...
PULSE Product Podcasts
Get the latest updates and learn more with PULSE Product Podcasts: Real-Time Engagement and Relationship Marketing Mobile as the Key to Relationship Marketing Special Edition: Signals21 Innovation...
Cheetah Platform (EDP) Release Notes
Cheetah Platform (EDP) Version 22.2.0 Release Notes All features and fixes are automatically available to all customers upon upgrade to version 22.2.0 Features External List Triggered Campaigns Bac...
Messaging - Upcoming Maintenance
The upcoming release to the Cheetah Messaging platform is scheduled by region: AMERFriday, August 12, 202211:00 PM EDT - 3:00 AM EDT APACSaturday, August 13, 20228:30 AM IST - 12:30 PM IST11:00 AM...
Cheetah Messaging Release Notes
Detailed information about the latest releases of Cheetah Messaging. August 2022 (22.8) Release Features will be deployed to all customers during August: NA - August 12, 2022 EMEA - August 16, 202...
Cheetah Loyalty Release Notes
Detailed information about the latest releases of Cheetah Loyalty. Loyalty Version 22.2.0 Release Notes All features and fixes are automatically available to all customers upon upgrade to version...
Cheetah Experiences Release Notes
Detailed information about the latest releases of Cheetah Experiences. Efix information is listed separately in this article. Note that updates are normally rolled out within a few days of the noti...
The Cheetah Learning portal provides access to a wide range of training videos on how to use Cheetah Digital's products. Cheetah Learning is available here: https://training.cheetahdigital.com Chee...
Utilize our Support Portal to submit a Support Case or receive assistance via Chat. For urgent requests, we can also be reached by phone at the numbers listed below. Americas Europe Brazil ...
Contacting the Global Security & Privacy Office
For responsible reporting of security-related items, please contact our Global Security & Privacy Office. Please email them at firstname.lastname@example.org.
How to Access the Client Support Portal
If you require access to the Support Portal, please request it from your Client Success or Services Delivery Manager. Access to the Support Portal is limited to client users who are identified as ...
Information to Provide in a Support Case
Our case entry form is very simple to allow flexibility and quick submission. The following information is helpful when diagnosing and resolving client issues: The Cheetah Digital platform with...